Weekend Party

To the eyes of our bosses and colleagues, the party we had over the weekend was a success despite half of the company populace not in attendance. But to the committee, it was a hell of an experience with Pacific Cebu Resort’s staff and management. They had the crappiest service this side of the planet. You wanna know why?

* They don’t stick to what has been agreed.

* They made you pay for the water and dispenser. They’re serving us food and they’re supposed to provide water, right?

* If you ask for a salt, they tell you “it’s in the kitchen, get it yourself”. Whoa!!!

* If you ask for hot sauce, they cannot give one. A small carenderia always has Tabasco in case a customer would ask for one and here comes a resort who claims to be Class AA resort and yet cannot provide a hot sauce. Crap!!!

* And the beer we sent a day earlier was chilled during the event day itself. That’s why we’re sending it a day prior because we want it cold not warm during our event. And their reasoning is so stupid.

* They have unkempt facility with cobwebs hanging by the ceiling. There seems to be a water drought as well because their shower is in droplets - this according our expat who booked a room for her family.

* And the banquet manager who happens to be a colleague’s sister was nowhere to be found after we paid in full.

Why am I ranting? Considering our volume (450 guaranteed heads), we expected excellent service. Even the mere fact that one of the owners is our employee, we were also expecting some considerations to our little requests but NO, our requests landed in deaf ear.

As in any business, excellent customer service matters a lot and I mean A LOT. Word of mouth travels fast and we have blogs like this that will document our experiences with service providers just like Pacific Cebu Resort. We still have upcoming company events but it will NEVER, EVER be at Pacific Cebu Resort. Mark my word for it. And just a piece of advice to PCR... don't mess with the event committee or you'll experience their wrath in the most unimaginable way.